Frequently Asked Questions
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
You can book directly through our website. Simply select your dates, choose your preferred property, and follow the secure checkout process.
Yes, most of our properties require a minimum stay of 2–3 nights, but this may vary depending on the season and property.
Yes, you can request changes or cancellations by contacting us. Please refer to your confirmation email for the terms that apply to your booking.
We offer both flexible and strict cancellation options depending on the property. Please check the policy before booking.
Yes, a deposit or full payment is usually required to confirm your booking. The exact payment terms will be shown during checkout.
The price includes accommodation, basic utilities (electricity, water, internet), and final cleaning unless stated otherwise.
No hidden fees. All applicable fees are clearly shown during the booking process. Optional services (e.g., airport transfers) may carry an extra charge.
Yes, fresh towels and bed linens are provided. Some basic toiletries may also be available, depending on the property.
Yes, all our properties include free Wi-Fi.
Yes, most properties are equipped with air conditioning and heating. Details are listed in each property’s description.
Some properties are pet-friendly. Please check individual listings or contact us before booking with a pet.
No, all our properties are non-smoking indoors. You may smoke in designated outdoor areas.
Check-in is usually from 3:00 PM and check-out is by 11:00 AM. Times may vary depending on the property.
Key collection details will be emailed to you before arrival. Many properties offer self-check-in via lockbox or smart lock.