Cookie Policy

Last Updated: February 2026

This Cookie Policy explains how Sky Universe Ltd (“we” or “our”) uses cookies and similar tracking technologies on our website. It forms part of our Privacy Policy. By using our site, you can choose which cookies to accept or reject via our cookie consent manager. We aim to be transparent about our data practices, so please read on for details about what cookies are, which ones we use, and how you can control them.

1. What Are Cookies?

Cookies are small text files placed on your computer or device when you visit a website. They allow the website to recognize your device and store certain information about your preferences or past actions. Cookies serve many functions, such as letting you navigate between pages efficiently, remembering your settings, and generally improving your browsing experience. They can also help ensure that ads you see online are more relevant to you.

There are different types of cookies:

• Session Cookies: These are temporary cookies that expire (and are automatically deleted) when you close your browser. They help the site function during your current visit.
• Persistent Cookies: These remain on your device for a set period of time after your browsing session, allowing the site to remember you on subsequent visits. For example, a persistent cookie might retain your preferred language or keep you logged in (if the site has an account feature).
• First-party Cookies: Cookies set by the website you are visiting (in this case, skyuniverse.com) directly. Only that website can read those cookies.
• Third-party Cookies: Cookies set by domains other than the one you are visiting. These often occur when a site incorporates elements from other services – for instance, an analytics script, a social media share button, or an embedded video. Those external services may set their own cookies on your device.

Cookies can also be categorized by their purpose, as we describe in the next section.

2. How We Use Cookies

Sky Universe Ltd uses cookies to enhance your experience on our site, for website functionality, and for analytics. Specifically, we use cookies for the following purposes:

• Strictly Necessary Cookies: These cookies are essential for you to move around the website and use its features. Without these cookies, services you have asked for (such as remembering your booking selections in a cart, or logging into a secure area) cannot be provided. These cookies do not gather information about you for marketing or remember where you have been on the internet. We use these necessary cookies without requiring consent, as they are needed for the operation of our site. For example, when you proceed through an online booking, a session cookie will keep track of your reservation details so you don’t lose your progress. Likewise, if our site has a login area for returning customers or property owners, a cookie will manage your authenticated session.
• Functionality Cookies: These cookies allow our website to remember choices you make and provide enhanced, more personalized features. They may be set by us or by third-party providers whose services we have added to our pages. For instance, a functionality cookie might remember your preferred language, region, or property sorting preference so that you don’t have to re-enter those each time. If our website offers live chat support, a cookie might be used to remember your chat session ID or previous chat history, enabling seamless continuation if you navigate to a new page. These cookies are typically enabled to improve your experience, but they are not strictly necessary. We may ask for consent to use certain functionality cookies, especially if they are provided by third parties.
• Analytics/Performance Cookies: We want to understand how users engage with our website so we can improve it over time. Analytics cookies (like those set by Google Analytics or similar tools) collect aggregated information about how visitors use our site – for example, which pages are visited most often, how users move through the site, and if they encounter errors. These cookies do not collect information that directly identifies you; the data is aggregated and anonymized (e.g., via IP anonymization in Google Analytics). The information obtained is used to compile reports and help us improve site functionality, content relevance, and user experience. We only set analytics cookies if you have given consent via the cookie banner. Declining these cookies will not affect the core service, but it will help us less in understanding user behavior. Typical analytics cookies we use may persist for a period (e.g., 30 minutes up to 12 months) to track repeat visits or measure if a visit is new or returning.
• Advertising and Targeting Cookies: Currently, we do not host third-party ads on our site, so we do not use advertising cookies at this time. In the future, if we partner with online advertising networks (for example, to display retargeted ads on other sites to past visitors), such cookies would be used to record your visit to our site, the pages you have viewed, or items you’ve shown interest in. They could then recognize your browser on other sites and show you ads based on that info. If we ever implement such features, we will update this policy and request your consent for advertising cookies. These cookies would only be deployed with your explicit consent, as they are not strictly necessary and involve sharing some data with third-party advertisers.
• Social Media Cookies: Our site might include integrated features from social media sites (like a Facebook “Like” button or Instagram feed). If these features are present and you interact with them, the third-party social platform may set cookies through our site. These could be used to enhance your profile on their site or contribute to the data they hold for various purposes. We currently do not use extensive social media plug-ins that set cookies, but if we do, your consent will be obtained where required.

In summary, some cookies are required for our site to function, while others are optional and aimed at improving your experience or helping us analyze usage. We strive to use cookies responsibly and minimize any privacy impact.

3. Cookies in Use – Details and Examples

Below is a breakdown of specific cookies that may be set on your device when using our site. (For a dynamic and up-to-date list, you can check our cookie consent tool on the site, which lists cookies and their purposes.)

• Essential Cookies (Examples):
  • PHPSESSID (or similar session ID cookie): Purpose: Maintains your session across page requests (for example, remembering the items you’ve added to a booking cart or keeping you logged in). Lifespan: Session (expires when browser is closed). Provider: First-party (Sky Universe site).
  • cookieConsent (example name): Purpose: Stores your preferences regarding which cookies you have consented to or declined. Lifespan: 6-12 months (to remember your choice so we don’t prompt you every time). Provider: First-party.
• Functionality Cookies (Examples):
  • preferredLanguage: Purpose: Remembers your selected language (e.g., English) so that the site is shown in that language on future visits. Lifespan: Persistent (e.g., 1 year). Provider: First-party.
  • liveChatSession: Purpose: If live chat is enabled, this cookie might keep track of your chat session ID and whether you have an active chat ongoing, so you can navigate the site without losing the chat. Lifespan: Session or short-lived persistent (to allow reconnection within a few days). Provider: Could be third-party if we use an external chat provider (e.g., a cookie from “tawk.to”, “Zendesk”, etc., depending on the chat service).
• Analytics Cookies (Examples):
  • _ga: Purpose: Google Analytics cookie used to distinguish users by assigning a unique random ID. Helps count and track site visits and interactions. Lifespan: Persistent (typically 2 years). Provider: Google (third-party).
  • _gid: Purpose: Google Analytics cookie used to distinguish users on a daily basis. Lifespan: Persistent (24 hours). Provider: Google.
  • _gat: Purpose: Google Analytics cookie used to throttle request rate (limit the collection of data on high-traffic sites). Lifespan: Persistent (1 minute). Provider: Google.
    Note: If Google Analytics is used, we have configured it to anonymize IP addresses (Google truncates IPs in the EU) and we do not enable any ad sharing features without consent. Data collected is for our analysis only. Google, as our processor, does not use it for its own purposes under our settings.
• Third-Party Tools and Their Cookies:
  Our site might use third-party tools that set cookies. For instance:
  • If we embed a Google Map on the contact page to show property locations, Google may set cookies like NID to remember your preferences or track usage of its maps. These would only load if you interact with the map (and Google’s Privacy Policy would apply).
  • If we have a YouTube video embedded (e.g., a video tour of a property), YouTube/Google may set cookies to track video views or remember your volume preferences. We would use YouTube’s privacy-enhanced mode where possible to limit tracking.
  • As mentioned, a live chat plugin might set cookies to manage sessions. For example, if our chat is powered by a service, that service might set cookies named after their platform (like TawkConnectionTime, etc.).

We endeavor to list all major cookies in our consent manager interface, which you can access via the “Cookie Settings” link on our site at any time.

4. Your Cookie Choices (Consent and Managing Settings)

When you first visit our website, you will see a banner or pop-up explaining that we use cookies and giving you the option to allow or reject non-essential cookies. We do not set analytics, social, or advertising cookies unless you opt-in (except for those strictly necessary for site operation). Here’s how you can manage your cookie preferences:

• Via Our Cookie Banner/Tool: On first visit (and periodically thereafter, or whenever we add new cookies), our cookie consent banner will appear. You can click “Accept All” to consent to all cookie categories, or “Reject All” to refuse non-essential cookies. There will also be an option to customize your choices by category (Necessary, Functional, Analytics, etc.). You can toggle your consent on or off for each category and then save your preferences.
• Changing Preferences: If you change your mind later, you can access the Cookie Settings anytime (we provide a link, often in the footer of the site, called “Cookie Preferences” or “Manage Cookies”). Clicking that will bring up the controls again for you to adjust which cookies you allow.
• Browser Settings: In addition to (or instead of) using our tool, you can manage cookies through your web browser settings. Most browsers allow you to view, delete, or block cookies. For example:
  • In Chrome, you can go to Settings > Privacy and security > Cookies and other site data to block third-party cookies or all cookies, and see the cookies stored.
  • In Safari, go to Preferences > Privacy to block cookies.
  • In Firefox, go to Options > Privacy & Security > Cookies and Site Data.
  • In Edge, Settings > Site permissions > Cookies and site data.
    You can usually remove specific cookies or all cookies. Refer to your browser’s help documentation for precise instructions. Keep in mind if you block all cookies, our site’s essential features may not work (e.g. you might not be able to make a booking as the session may not persist).
• Opt-Out of Analytics: For Google Analytics in particular, Google provides an opt-out browser add-on you can install (available at tools.google.com/dlpage/gaoptout) which prevents Google Analytics from collecting data on any site you visit. If our site uses GA, installing this plugin will effectively disable analytics for you across all sites using it.
• Do Not Track: Some browsers have a “Do Not Track” (DNT) feature that can send a signal to websites that you do not want to be tracked. Currently, there is no industry consensus on how to respond to DNT signals. As a result, our site does not respond differently to DNT browser signals. We instead rely on the cookie consent mechanism described above.

5. Cookies and Personal Data

Some cookies (especially functional and necessary ones) do not personally identify you — they just operate the site. Other cookies, like analytics cookies, may collect pseudonymous identifiers (like an ID number or an IP address). In most cases, we do not attempt to link cookie information to a specific person. All cookie-based processing is covered by our Privacy Policy. Any personal data collected via cookies will be processed in accordance with GDPR and applicable laws. For instance, IP addresses and cookie IDs in analytics are treated as personal data in the EU; we handle them accordingly (e.g., we have a lawful basis – consent – and we honor your rights such as the right to withdraw consent).

We want to reassure you that:

• We do not use cookies to track you across unrelated websites or to build extensive profiles of your behavior.
• We do not share cookie data with third-party advertisers without your consent. (We currently have no third-party ads on our site, as noted.)
• Any third-party provider we use for analytics or functionality is carefully chosen and contractually obligated to use the data only for providing the service to us, not for their own purposes, unless you separately agreed with them (for example, using a Google account that has permitted Google to use your browsing info – that is outside our control).

6. Updates to this Cookie Policy

We may update our Cookie Policy from time to time, for example if we start using new types of cookies, or if laws/regulations around cookies change (such as the anticipated updates to the EU’s ePrivacy rules). When we make changes, we will post the revised policy on this page with a new “Last Updated” date. In the case of significant changes, we may also notify you via a prominent notice on our website or via email if appropriate.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies. By continuing to use our site after any update, you acknowledge the revised policy (but we will not infer consent for new cookies – if new cookies require consent, we will obtain it explicitly).

7. Contact Information

If you have any questions or concerns regarding our use of cookies or this policy, you may contact us using the details below:

• Email: info@skyuniverse.com.cy
• Phone: +357 96661068
• Mail: Sky Universe Ltd, Georgiou A’ 105, Sea Gate, Flat 4-2, Germasogeia 4048, Limassol, Cyprus. Attn: Website Privacy.

For matters relating to personal data processing (including requests to access, correct, or delete your personal data), you may contact us using the details above.

We aim to respond to all legitimate data protection enquiries within a reasonable time and in accordance with applicable data protection legislation.